GENERAL TERMS AND CONDITIONS OF PROVISION OF ACCOMODATION BOOKING SERVICES
HOUSE RULES

FAQ

How to book accommodation?
How to find appropriate accommodation?
How can payment by instalment be realized
What is due date for advance payment?
How to make payments from abroad?
How to send a confirmation of advance payment?
When does the guest get information about the facility owner and the address of the reserved facility?
Should the guest contact the facility owner before leaving for vacation?
When does the guest receive a voucher (confirmation of the reserved service)?

When does the guest receive a voucher (confirmation of the reserved service)?

When the payment is settled to our account or when credit card payment has been authorized we will e-mail you the voucher.

The voucher contains all information of the facility owner and the address of the reserved facility, as well as the remaining amount that has to be paid to the facility owner by the guest on the day of arrival at the accommodation facility. The voucher must be presented to the facility owner on the day of your arrival. After you pay the rest of the amount, the owner will give you the keys of the reserved accommodation unit.

If the remaining amount has to be settled to the agency account, we will e-mail you the voucher when the rest of the amount is credited to our account. The voucher must be presented to the facility owner on the day of your arrival and the owner will give you the keys of the reserved accommodation unit. 

If the whole amount has been paid at once, we will e-mail you the voucher when the paid amount is settled to our account. The voucher must be presented to the facility owner on the day of your arrival and the owner will give you the keys of the reserved accommodation unit.